Customer data in Insyghtful.ai is encrypted in transit and at rest, tenant-isolated, and access is logged and monitored. Insyghtful.ai follows standard SaaS security practices to protect customer information.

Insyghtful.ai uses secure cloud infrastructure with redundant storage and controlled access layers, and Insyghtful.ai supports regional data residency where required. Exact regions depend on deployment, but the architecture is designed for secure, multi-region operation.

Access to call data in Insyghtful.ai is limited to specific support personnel on an approval basis, and all such access is audited. For EU data, Insyghtful.ai ensures that handling is performed by EU-based staff where required.

Insyghtful.ai does not store audio or video, but transcripts and derived signals (including sentiment) are retained, with deletion supported when requested. Retention controls are on the Insyghtful.ai roadmap to give customers more granular configuration over how long data is stored.

Insyghtful.ai only uses your data to train customer-specific models and never uses your data to train global, cross-customer models. Insyghtful.ai keeps learning fully isolated between customers, with no cross-customer learning.

Yes, Insyghtful.ai supports full deletion of customer data if you leave the platform, using a verified purge process. Insyghtful.ai can provide confirmation once data deletion is complete.

Insyghtful.ai relies on customers to manage call consent according to their jurisdictions and works alongside the consent and recording tools built into your call platforms. Because Insyghtful.ai processes audio in real time and does not store recordings, Insyghtful.ai minimizes additional recording-related obligations beyond your existing tools.

Insyghtful.ai does not record or store call audio; Insyghtful.ai processes the live audio stream in real time to generate transcription and insights. Insyghtful.ai does not maintain a playback archive of calls.