Insyghtful AI Privacy Policy

Insyghtful AI, Inc. (“Insyghtful AI”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Insyghtful AI collects, uses, processes, shares, and protects the personal data obtained through our website and SaaS AI sales coaching platform. It describes the types of information we collect, how we use and store it, your rights under applicable privacy laws (such as the GDPR and CCPA/CPRA), our security and retention practices, and how we interact with third-party service providers. By using our services, you agree to the practices described in this policy.

Information We Collect

• Personal and Account Information: We collect personal identifiers and account details you provide when you register or interact with our platform. This may include your name, email address, phone number, company name, job title, account credentials, and any other information you submit to create or manage your account. If you pay for a subscription, we may also collect billing information (for example, payment method and billing address) through our payment processors.
• Communications and Support Data: We may collect information when you communicate with us or our support team (e.g. via email, chat, or support tickets). This includes any content you share, questions you ask, or feedback you provide while using Insyghtful AI.
• User-Generated Content (Audio/Video/Transcripts): When you use our sales coaching platform (for example, live call simulations or video role-plays), we collect the audio and/or video of those sessions. We automatically transcribe this media into text using speech-to-text technology. These transcripts and recordings (which may include your speech, video, and related metadata) help us provide your coaching session and improve our AI coaching algorithms. We treat this data as part of your personal information and use it only to deliver, personalize, and enhance our services.
• Technical and Usage Data: We automatically collect certain technical information when you use our website or platform. This includes IP addresses, device and browser information, operating system, and unique device identifiers. We also collect usage and interaction data (such as pages viewed, features accessed, time and date of access, session duration, and clickstreams) to analyze how you use the platform. We use cookies and similar tracking technologies to gather some of this information. For example, cookies may record your preferences, authentication tokens, and site navigation. These technologies help us maintain your session, improve performance, and analyze trends.
• Cookies and Tracking Technologies: We use cookies and related technologies on our website to improve functionality and user experience. Through these tools we may collect information such as your IP address, browser type, referring site, and the date and time of each visit. We may also use third-party analytics services (e.g., web analytics or marketing platforms) that collect similar data. These third parties have their own privacy policies and use this data for analytics or advertising purposes.
• Aggregate and De-identified Data: We may create aggregated or de-identified datasets from the information we collect. For instance, we might use anonymized usage statistics or transcript metrics to analyze platform performance or enhance our AI. These aggregate data do not identify you personally.

How We Use Your Information

We use the collected information only to:

• Create calendar events on your behalf
• Delete calendar events you created using Insyghtful AI
• Provide AI-driven insights and automation related to your own calendar events
• Authenticate users and maintain secure sessions
• Improve service reliability and performance
• Provide customer support

We do not use Google user data for:

• Advertising
• Profiling or behavioral tracking
• Data resale
• Training generalized AI models

Google User Data (Limited Use Disclosure)

Insyghtful AI’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements:

• Google user data is used only to provide or improve user-facing features explicitly requested by the user
• Google user data is not transferred to third parties, except as necessary to operate the Service (e.g., secure cloud infrastructure)
• Google user data is not used for advertising purposes
• Google user data is not used to train AI or machine learning models outside of the user’s direct interaction

How We Share Your Information with Third Parties

We do not sell, rent, or share Google user data with third parties.

We may use trusted service providers (such as cloud hosting and monitoring services) strictly for:

• Secure data storage
• Infrastructure operations
• Error monitoring

All such providers are bound by confidentiality and data protection obligations.

Data Security and Retention

• Google Calendar data is processed in real time or stored only as long as necessary to provide the requested functionality
• Event data is deleted when no longer required or when the user disconnects their Google account
• Users may request deletion of all stored data at any time

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data. Below is a summary of common rights afforded under major privacy laws:

• California Residents (CCPA/CPRA): If you are a California resident, you have rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act). These include the right to request that we disclose the categories of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom it is shared. You also have the right to request deletion of your personal information (subject to certain exceptions), to correct inaccurate information, and to opt out of the sale or sharing of personal information (not applicable if we do not sell or share your data). California law also prohibits us from discriminating against you for exercising your privacy rights. To submit a request, California residents can contact us as described below.
• European Union (GDPR): If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR). These include the right to access your personal data (to obtain a copy of what we hold), the right to have inaccurate data corrected (rectification), the right to request erasure of your data (the “right to be forgotten”) when certain conditions are met, the right to restrict or object to certain processing (e.g., for direct marketing), and the right to data portability (to receive your data in a common format). You also have rights related to withdrawing consent at any time and to lodge a complaint with a supervisory authority. To exercise these rights, you may contact us as provided below.
• Other Jurisdictions: Residents of other regions may have additional rights under applicable laws. For example, many privacy laws grant a “right to know” or access personal data, a “right to delete,” a “right to correction,” and a “right to be informed” about how personal data is used. If you are entitled to any such rights, Insyghtful AI will comply with them in accordance with applicable law.

To exercise any privacy rights or request more information about the personal data we hold, please contact us at the address below. We will verify your identity and respond within the timeframes required by law.

Children’s Privacy

Our services are intended for business users and not for children under 13. Insyghtful AI does not knowingly collect or solicit personal information from anyone under 13. If we learn that we have inadvertently obtained personal data from a child under 13, we will promptly delete it in accordance with applicable law.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. If we make material changes, we will post the updated policy on our website with a new effective date and may notify you by email or in-app notification if you have an account. Your continued use of the services after such updates will signify your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Email: insyghtful@insyghtful.ai
• Address: Insyghtful AI, Inc., Legal Department, 60 East 65th Street, New York, NY 10065

We will respond to your inquiries or requests in accordance with applicable law.

By using Insyghtful AI’s services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.